Came in last Saturday and was promptly greeted by Mr. Victor Deavers. Very polite young man. I told him I was in search of a king size bedroom set and he went over and beyond to help me. I had to wait a little bit on delivery but everything I had bought was 100% perfect. I will definitely be back and will tell my friends and coworkers about my awesome time!
PS: The repair guy was very pleasant and professional, he was very patient and did what he was sent out to do. I felt bad for the guy, it is not his fault that his craft/workmanship is not up to par. Ashley furniture sends out their delivery guys to come out and do furniture repair ( the receipt that I signed stated that he was a delivery guy). I guess Ashley furniture does this for cheap labor. To management: this is not about the repair guy, this is about Ashley furniture lack of training their staff, do not blame this on the poor guy. Fix your inadequacies, hire a professional that can get the job done right!
Jordan was fantastic during the visit my husband and I had at the White Marsh location. He introduced himself and let us look around and wasn't pushy like some sales people are. When we needed him, he was readily available and eager to help us in any way. We even asked his opinion on several pieces we were looking to purchase. He was very open and honest as we were trying to match colors and find what was suitable for our needs. The best way to describe Jordan is polite, courteous, funny, knowledgeable about the products, has lots of patience and all around great. He's definitely an asset to Ashley Furniture.
They are very informative, respectful,professional in more ways then you know. I am very satisfied with my everything they have done for me. Ill recommend telling everyone of the kindnesses that I received from this Establishment.
STAY AWAY! The sales person was very pleasant and knowledgeable. Good service ends with the sales person. I received damaged furniture( I bought a sectional, the dust cover had a gaping hole on two pieces). I was told if I returned the furniture, I would be charged a delivery fee to the store and a re-delivery fee to my house. I was given the option to have someone come out and do the repair at my house. The dust cover material was delivered to my home, the repair guy arrived about 2 weeks later. The repair job was very unprofessionally done, I was not happy with the job and I called to request for someone else to be sent out. I was told that the guy is trained and has done the job for a long time and that no one else will be sent out. I asked to speak to the manager and I was told they will send an email to the manager and I should expect a response in 24 hours. At this point, I still had the repair handy man in my house and I was concerned that he would damage the furniture. The repair was done using a staple gun, I had to have the guy take the dust cover out a couple of times because some staples were loose, other parts had hanging fabric, some parts had the fabric folded in, and other parts had an open space, and uneven edges. I was very unhappy with the job( I will upload the pics here). After redirecting the repair guy several times, the job was done to what I consider safe for my family but not to satisfaction. I would have expected better service considering this is brand new furniture, 3 weeks old. My advise to anyone, DON'T AGREE FOR REPAIR TO BE DONE IN YOUR HOME. RETURN THE FURNITURE AND EXCHANGE FOR UNDAMAGED FURNITURE. As for customer service, you will never get to talk to the manager, instead, you always get a run around. I called Ashley furniture about 5 times, during this whole process, and I was always told to call back when I asked to speak to a manager. I had a great salesman, unfortunately the good customer service ends there!!!!!. I have never posted a google review but I had to post this one.
I had a wonderful experience shopping with Jordan Owens. He helped me get a steal of a deal! He was very knowledgeable and worked extremely hard to make sure we had everything we need! He was upfront and honest about their protection plan and the delivery quote. I definitely recommend anyone who is looking for furniture to come in and ask for him. You wont regret it!
Ashley Homestore is a US Furniture Store based in Rosedale, Maryland. Ashley Homestore is located at 8823 Pulaski Hwy, Rosedale, MD 21237, USA.
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